Job Description

As a Spa/Fitness Attendant II you are responsible to ensure smooth and efficient operations of the facilities at the Spa Without Walls.

What you will be doing: 

• Our team of experts promote a wellness focused lifestyle which transcends through all spa experiences enjoyed by our guests. You will coordinate reservations and assist with orchestrating an unforgettable experience for all visitors of the spa. You will assist with the checking in and out of spa guests in a timely in an efficient manner while remaining professional and courteous at all times.

• Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future local and inhouse guests
• Assist with the checking in/out of all spa guests and making sure that the appropriate amenities are issued and escort guests to the locker room while providing an overview of the Spa facility
• Obtain correct billing information for each guest at time of checkin and ensure that billing is efficiently processed/posted throughout the day.  Assist with and resolve guest billing disputes.
• Provide thorough and complete information on all the services offered in the brochure as well as reconfirming all the sales made or events booked in detail
• Work efficiently in Book4time (booking/management software) in all capacities especially while scheduling modifying or canceling Spa and Fitness reservations and services.
• Work in Book4time and Opera software assisting guests and colleagues while problem solving and assist with day to day of the Bathhouse operations.
• Review information log/file for information keep desk clean tidy and free of obstructions.
• Secure cash bank maintaining accurate cash accounting information/records balancing cash bank and list contents on the Cash Activity Sheet on a daily basis
• Provide general departmental assistance special projects group Spa reservations etc.
• Maintain professional and caring manner with all guests especially focusing on recovery and special need guests.

Qualifications :

Your experience and skills include:

• Previous customer service experience in a Spa or within a Hotel required preferably within a Luxury environment
• Forbes & LQA Experience preferred
• Basic computer skills and cash handling experience
• High School Diploma or equivalent
• Ability to follow instruction provide support to the Spa Attendants and work independently without supervision.
• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Remote Work :

No

Employment Type :

Contract

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