Position Description: Responds promptly to customer requests; takes a customer-centric approach to problem solving; prioritizes tasks for him or herself; assists in prioritization of the Help Desk queue; thoroughly documents all interactions; employee acts as a technical escalation for other Help Desk staff; responsible for resolving complex technical challenges; addresses advanced configuration issues; troubleshoots and resolves hardware and software problems independently; works with internal and external IT resources or vendors to identify and resolve hardware or software issues; solicits customer feedback to improve service; meets commitments; manages difficult or emotional customer situations; fosters relationships; tracks trends and looks for other opportunities to eliminate waste; focus on solving conflict; maintains confidentiality; addresses budget concerns with the CIO; identifies required resources; trains other Help Desk staff.
Skills Required: - Customer service principles and processes - Helpdesk ticket management systems - Microsoft Windows operating systems and applications; Google applications - Active Directory Users and Computers; MS Administrative tools. -Client server applications, back-up software, imaging, SaaS and Cloud products. -VMware desktop vitalization -Computers and peripheral hardware -Basic computer networking and the OSI model
Skills Preferred:
Experience Required: 2 years experience in hands on Help Desk support. Physical interaction with agency computer equipmet on site is required.
Experience Preferred: Combination of 4 years education and/or experience
Education Required: High School diploma or equivalent.
Education Preferred: 2 year degree in a computer science discipline
Additional Information: Agency does not require drug or background checks. The role will join a team of six, representing the Tier 1 and Tier 2 escalation support in the helpdesk chain. Primary responsibility is managing escalation tickets, with a focus on the timely response to service tickets. Required Skill Set: IT Generalist: Handling a broad range of desktop support and hardware-related tasks, including: New PC and workstation setup Configuration and identity management Desktop support for issues such as: Screen issues OKTA issues Password resets Broken PCs Familiarity with Salesforce is a bonus, though not required as internal support can cover this gap. Environment: Google Workspace (email, calendar, Meets, etc.) Microsoft 365 Windows 11 (current OS used by the majority of staff) Microsoft domain The role encompasses the full scope of Tier 1 and Tier 2 desktop support and hardware tasks.
This position is located within the Department of Veterans Affairs, Veterans Health Administration (VHA), Veterans Transportation Services (VTS), Ambulance Service, VA Medical Center (VAMC) locations with an emergency room, acute or urgent care clinic, or other similar ...
Full-time contractor position for therapist who works with children/teens. We provide referrals to you. Available two evenings per week. 24 hrs per week is full time. Sign on bonus of $500 in gas cards ($100/month for 5 months) 42$-44$/ hr. Call 440-379-...
Senior Environmental Geologist P.G. / Environmental Project Manager Environmental Sustainment and Restoration Consulting Services Ventura, Santa Barbara, or Burbank, California Branch Office Locations Title: Senior Environmental Geologist / Environmental ...
...Job Overview: RWJBarnabas Health Somerset is seeking a highly dedicated Registered Nurse for our Mother and Baby Unit. Qualifications: Required: ~ ASN or Nursing Diploma ~2 years of mother and baby experience ~ Strong communication and organizational skills...
...seeking an organized, empathetic, and detail-oriented Intake and Insurance Coordinator to serve as the first point of contact for prospective... ...(for full-time employees) Comprehensive health, dental, and vision insurance (for full-time employees) Retirement...