Position Compensation Range:
$55,000.00 - $90,000.00Pay Rate Type:
SalaryCompensation may vary based on the job level and your geographic work location.
Primary Accountabilities
•Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
•Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
•Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
•Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
•Responds to customer inquiries, makes appropriate decisions and closes file as needed.
•Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
•Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.
Offer to selected candidate will be made contingent on the results of applicable background checks
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.
Based on candidate qualifications we are open to hiring at the appropriate level
This is a flexible work arrangement where you will work from home, meaning you will not report regularly to an office, but you still must be located in the area. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.
#LI-Hybrid
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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