Provides assistance to all guests calling in to the hotel and within the hotel. Commuinicates in a clear and personalized manner. Responsible for dispatching calls to engineering staff, housekeeping staff and bell staff in order to provide outstanding service to all guests.
This individual is responsible for answering incoming calls to the hotel and must have good typing skills, a pleasant attitude and excellent phone demeanor. The AYS Hotel Telephone Operator must work well handling a high volume of calls. The AYS Hotel Telephone Operator should be comfortable and able to answer questions relating to the hotel.
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