Job Description

O ur Vision is to be the best choice for healthcare in our community

Job Title:                    Medical Receptionist - Full time

Dept.:                          Dermatology 

Job Summary:           Manages the front office functions in the department.

WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best.  From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
  • Employer Contributions to HSA high deductible plan
  • Discounts at our medical facilities
  • Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service

Essential Functions of the Position:

• Prepares e-chart prior to visit
• Prints encounter form, demographic verification form (DVF), other necessary forms per patient
• Verifies eligibility of insurance
• Ensures referral is present if needed
• Assist traffic at front window
• Manages sign in sheets
• Schedules appointments
• Takes messages
• Handles customer requests or needs
• Assists vendors
• Monitors the lobby for cleanliness and patients in distress

• Completes patient check in processes
• Distributes and collects new patient forms
• Verifies HIPAA and Privacy signatures are obtained
• Confirms photo ID is scanned into Intergy
• Confirms insurance cards are scanned into Intergy and keyed correctly
• Obtains patient signature on DVF at each visit
• Updates patient demographics as needed, including insurance
• Updates work flow event to “check in”
• Notifies MA or nurse when patient is ready
• Records “no show” appointments in the system

• Assists patients and providers at the conclusion of the patient’s visit
• Obtains patient signature for record releases and other forms as necessary
• Reviews Intergy tasks for each patient before they leave
• Schedules inside and outside appointments
• Enters recalls as needed
• Updates work flow event to “check out”
• Processes charges
• Pulls charges from pending status and reviews for accuracy
• Creates ailments if an appropriate ailments doesn’t already exist
• Ensures modifiers are in place as appropriate
• Ensures the referral is attached to the visit via ailment or appointment
• Attaches the appropriate insurances to each charge
• Posts charges

• Collects and processes monies due
• Collects co-payment amounts
• Collects outstanding patient balance dues
• Balances journal and locks it
• Creates a journal for next day
• Secures deposit and imprest fund
• Assists with correspondence of information
• Addresses Intergy Tasks in a timely manner
• Prints required information or copies paper documents for medical record releases
• Answers phones and assists callers
• Makes appointments
• Takes messages
• Assists with medication refill requests
• Handles customer requests or needs
• Assists vendors
• Directs calls to proper individual
• Completes the end of day processes
• Reviews unresolved encounters for the day
• Reviews and posts all pending charges for the department
• Forwards phones to answering service
• Empties HIPAA container into the destruction bin
• Logs off Intergy and out of the computer before leaving

Additional Responsibilities:

• Maintains an organized and clean work area
• Directs incoming faxes and mail to correct staff members
• Places phones on and off service at the appropriate times
• Participates in maintenance of office supplies
• Performs other incidental and related duties as required and assigned

Physical and Mental Demands:

• Normal physical ability; able to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously

Occupational Exposure:

• Low risk exposure to bloodborne pathogens and chemical hazards

Job Qualifications:

• High school graduate or GED equivalent
• Strong customer service orientation
• Excellent telephone etiquette
• Basic computer proficiency
• Strong team player

#IND123

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights

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