Job Description

Summary

Performs full scope of para-professional responsibilities in the operation of the Outreach Department of the Library.

Essential Duties and Responsibilities
The following duties are not exhaustive, and additional tasks may be assigned:

1. Serve as the lead worker for the Reference Department, Youth Services Department, and Branches.
2. Implement new and ongoing programs for the Outreach Department.
3. Manage correspondence and communication with the public and staff to achieve departmental goals. Assist in drafting, revising, and updating departmental manuals.
4. Provide assistance to seniors, individuals with disabilities, and patrons unable to access in-library services by identifying and delivering suitable materials and services. Engage courteously and professionally with “homebound” patrons.
5. Use the library’s online catalog and software to access and manage print and non-print materials or information. Direct patrons to appropriate staff or departments as needed.
6. Assist with Outreach programs and activities, including the creation of promotional materials and flyers using software tools.
7. Deliver or mail materials to eligible patrons or institutions. Process and organize materials for rotating collections using spreadsheet software.
8. Staff library branches as required. Evaluate the suitability of materials for re-shelving, assess damage, collect payments, balance receipts, and shelve materials.
9. Train, assign tasks, and review the work of Outreach Department volunteers.
10. Deliver and maintain rotating collections, ensuring they are balanced and properly re-shelved.
11. Work independently to implement Outreach Department programs and procedures. Collaborate with supervisors and staff to enhance services. Stay informed about issues and trends in Outreach services through consultations, workshops, and library literature.

Competencies
To succeed in this role, an individual should demonstrate the following:

• Use of Technology: Proficient in required skills; stays updated on technical developments.
• Design: Generates creative and effective solutions.
• Problem Solving: Resolves issues promptly and logically, even in emotionally charged situations.
• Customer Service: Handles customer interactions professionally; meets commitments and seeks feedback for service improvement.
• Communication: Demonstrates clear and effective oral and written communication; listens actively and provides accurate information.
• Teamwork: Encourages collaboration, fosters team spirit, and values diverse perspectives.
• Adaptability: Adjusts to workplace changes, competing demands, and unexpected challenges.
• Leadership: Inspires confidence and motivates others; acknowledges contributions and provides constructive feedback.
• Quality Management: Promotes accuracy and thoroughness, striving for continuous improvement.
• Diversity: Respects cultural differences and fosters an inclusive environment.
• Organizational Support: Adheres to policies, supports organizational values, and respects diversity.
• Initiative and Innovation: Takes initiative, seeks new responsibilities, and demonstrates resourcefulness.

Qualifications
Education and Experience:

• High school diploma or GED.
• Library experience preferred

Skills:

• Language: Able to understand and produce clear correspondence and instructions.
• Math: Capable of basic arithmetic and unit conversions.
• Reasoning: Applies common sense to detailed but straightforward instructions.
• Computer: Proficient in Outlook, Polaris, Publisher, Internet tools, Excel, and Word.

Licenses and Certifications:

• Current Oregon Driver’s License

Physical Demands
The physical requirements for this position include:

• Frequent use of hands and arms, and communication via speaking and hearing.
• Occasional standing, walking, sitting, climbing, balancing, stooping, kneeling, crouching, or crawling.
• Ability to lift/move up to 30 pounds occasionally.
• Visual requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.
  Salary and Benefits
  This is an hourly, non-exempt position, with a wage range of $15.63 - $20.35 per hour.  The pay range listed here reflects the FULL pay range for this position for the current fiscal year.  Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.
  Supervisory Responsibilities
  This position has no supervisory responsibilities.
  Working Conditions
  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  The noise level in the work environment is usually moderate.
  Work Schedule
  The normal work schedule is 19 hours per week Monday thru Friday; exact schedules are assigned by management. It is the attendance standard of the employer that all employees be present and on time each shift they are scheduled to work. or partial absence during any scheduled shift, arriving late, or leaving early, for whatever reason, may result in disciplinary action up to and including termination of employment.  Time off may be approved if allowed by applicable policies covering illness, injury, or other personal emergency.
  Pre-screening Requirements
• DMV Records Verification

Job Tags

Hourly pay, Shift work, Monday to Friday,

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