Call Center /Customer Service Representative Job at Bradford Technologies, United States

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  • Bradford Technologies
  • United States

Job Description

Bradford Technologies has created a system that empowers appraisal teams to work efficiently, reducing time and distance factors and significantly increasing appraisal production and profitability.

The Role

You will be responsible for :

  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

Ideal Profile

  • You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the IT Services industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are adaptable and thrive in changing environments
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

  • A role that offers a breadth of learning opportunities
  • Work alongside & learn from best in class talent
  • Flexible working options

Job Tags

Part time, Flexible hours,

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