Job Description
DESCRIPTION
Amazon’s Selling Partner Insights and Analytics (SPIA) organization is seeking an experienced Business Intelligence Engineer (BIE) who will be a key contributor and sparring partner, developing analytics and insights for products that directly impact sellers experience on Amazon. If you are a self-starter, someone who thrives in a fast-paced and ever-changing environment, with an uncanny knack and passion for turning qualitative analysis and observations into diagnostics and recommendations, then you are the right candidate for our team.
Join us at the Central analytics Team of Amazon's Selling Partner (SP) Support Org and become part of a global team that is redefining the future of e-commerce. With access to vast amounts of data, cutting-edge technology, and a diverse community of talented individuals, you will have the opportunity to make a meaningful impact on the way sellers engage with our platform and customers worldwide. Together, we will drive innovation, solve complex problems, and shape the future of e-commerce
Key job responsibilities
Be a thought leader: Interface with business partners, architect, design, implement, and support BI projects & tools that derive insights and shape important, worldwide business decisions.
Dive Deep, Raise the bar and insist on high standards: Recognize and adopt best practices in analysis and reporting, data integrity, test design, analysis, validation, and documentation. Support your leadership team with deep-dives and insights that improve our performance and productivity, so we can serve our customers even better.
Deliver Results: Be inspired by the motto of Customer First, use outstanding business acumen, technical and analytical skills to drive real, actionable results.
A day in the life
The Business Analyst role will be focusing on Selling Partner Experience Analytics including customer satisfaction metrics, Amazon associate’s performance, Operational metrics and more. This includes metrics measuring new contact channels like Chat and Escalate my Case, but also Global Operation metrics (service level, first touch resolution, average handling time and so on).
They will focus on creating actionable insights and recommendations and not just gathering data. They will have passion for data and analytics, be an independent innovator comfortable with ambiguity. They'll have strong attention to detail, an ability to work in a fast-paced and entrepreneurial environment.
About the team
Selling Partner Insights and Analytics team mission is to build listening mechanisms to gather frictionless SP feedback, generate insights at scale, and enable teams to prioritize and measure improvement opportunities. Selling Partner Insights and Analytics focuses on surfacing SP sentiment data/insights and connecting our stakeholders to actual SP experiences. The team performs analyses, creates visualizations and develops automated reporting solutions that help drive data driven decision making
BASIC QUALIFICATIONS
- 5+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with data modeling, warehousing and building ETL pipelines
- Experience writing complex SQL queries
- Experience in Statistical Analysis packages such as R, SAS and Matlab
- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
Job Tags
Full time, Worldwide,